Refund policy
We have a 28-day returns policy, which means you have 28 days after collection or delivery of your item to request a return. Product returns are gladly accepted for the following reasons:
- Reaction
- Not Suitable
- Faulty
- Packing error
Change of mind or incorrect item purchases will only be considered if an item is in absolute original condition, unused, it its original packaging. You’ll also require the receipt or proof of purchase.
Returns are subject to approval, and may require additional information (such as reaction forms, proof of fault, etc) to be finalised.
To request a return, you can contact us at theteam@harmonybeauty.com.au.
We can accept and process returns or exchanges in salon, or returned via post to the following address (at your own expense):
Harmony Beauty
Shop 10, 1000 Waterworks Road,
THE GAP, QLD, 4061
Items sent back to us without first requesting a return will not be accepted. Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at theteam@harmonybeauty.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and suitably remedy the issue.
Please contact us at theteam@harmonybeauty.com.au.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at theteam@harmonybeauty.com.au.