Booking & Cancellation Policy

Our booking and cancellations policies are detailed below, including deposits, appointment changes, cancellations, late arrivals and no shows.

Please note, appointment changes and/or cancellations are allowed up to 24 hours before your appointment. When booking with harmony beauty online and in-clinic you accept that you understand our booking and cancellation policies.

We absolutely love what we do, when we can do it! Unfortunately, due to an increase in the number of late cancellations and no shows we have had to introduce an increased booking and cancellation policy as of the 30th of July, 2024. We have detailed our policies below to ensure complete transparency on what we expect from our clients, and what you can expect from us if these unfortunate situations arise.

 

Appointment deposits:

Deposits are required to secure all appointments - a blanket 20% deposit is required, unless otherwise stated. Your deposit payment will be requested at time of booking, and is payable up to 24 hours before your appointment. Unfortunately, we cannot guarantee appointments without deposit payment.

Your deposit will come off your appointment total on the day when you pay at reception. Deposits are attached to your booking when paid.

Appointment changes:

Before the 24 hour late cancellation window, your deposit is fully refundable or transferrable (i.e. to a new booking or store credit). Deposits are attached to your original booking and linked to your client account with us in our booking system, Timely. You are able to make appointment changes online, or over the phone up to 24 hours before your scheduled appointment.

You will receive a text reminder 2 days prior to your appointment, and a prompt to make any changes to your appointment before the 24 hour cancellation window.

Late Cancellations:

We have a 24 hour cancellation policy for all bookings. Any changes (i.e. cancelling or rescheduling) within 24 hours before your scheduled appointment will be treated as a late cancellation, forfeiting the deposit. Adequate notice respects the time of our staff and other clients, and we unfortunately cannot accomodate last minute changes or cancellations.

If you do not anticipate being able to make your scheduled appointment, please let us know as soon as possible via phone call or text message.

Late arrivals:

If you are running late please give us a courtesy call to let your therapist know and discuss options. Your appointment time may have to be cut shorter (particularly for specific timed appointments) or in some circumstances be unable to be performed (this will be considered a late cancellation, forfeiting the appointment deposit).

Missed appointments / ‘no shows’:

If you do not show up to your appointment, without any prior notice this will be considered a ‘no show’. Not showing up to your scheduled appointment will forfeit the deposit. Additionally, ‘no shows’ will be required to pay a 100% deposit for their next appointment.

Please only make appointments you intend to show up to and give staff a courtesy call if you need to make any changes, or will be unable to make your appointment.

 

Consistent late cancellations, late arrivals or no shows, may be required to pay all appointments in full prior, or be restricted from booking appointments in advance. Unfortunately, as a business we cannot accomodate not showing for scheduled appointments.